Refund and Returns Policy of Artesana Home
Overview
At Artesana Home, we strive to provide you with high – quality furniture and an excellent shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to assist you. This Refund and Returns Policy outlines the process and requirements for returning products and obtaining a refund.
Eligibility for Returns
- Timeframe: You may return eligible items within 25 days from the date of delivery.
- Condition of Items: To be eligible for a return, products must be in their original condition, unused, unassembled (if applicable), and with all original packaging, tags, and accessories included. Items that show signs of wear, damage due to improper handling, or have been customized or personalized are generally not eligible for return.
How to Initiate a Return
- Contact Customer Service: Reach out to our customer service team at +1 929 – 250 – 2191 or via email at [email protected] to initiate the return process. Our team will provide you with a Return Merchandise Authorization (RMA) number, which is required for processing your return.
- Packaging: Carefully repack the item in its original packaging or suitable packaging to ensure it is protected during transit. Include all original accessories, manuals, and tags.
- Shipping: Since we offer free transportation for purchases, we will also arrange for the free return shipping of your item. Our customer service will provide you with a prepaid shipping label or instructions on how to arrange for the return shipping at no cost to you.
Refund Process
- Inspection: Once we receive the returned item at our warehouse located at 154 7th Ave, Brooklyn, NY 11215, our team will inspect it to ensure it meets the eligibility criteria for a return.
- Processing Time: If the item is approved for a refund, we will process the refund within 3 – 5 business days. The refund will be issued to the original payment method used for the purchase.
- Refund Amount: You will be refunded the full purchase price of the item, including any applicable taxes. Shipping and handling fees (since our transportation is free) will not be subject to additional charges for returns.
Exceptions
- Custom Orders: Custom – made or personalized furniture items are generally not eligible for return, as they are specifically produced according to your unique specifications.
- Final Sale Items: Items marked as “Final Sale” are not eligible for return or refund, unless they are received damaged or defective.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service immediately at +1 929 – 250 – 2191 or [email protected]. We will arrange for a replacement item to be sent to you as soon as possible, or offer you a full refund if a replacement is not available. You may be asked to provide photos or other evidence of the damage or defect.
Questions and Support
If you have any questions or need further assistance regarding our Refund and Returns Policy, please do not hesitate to contact our customer service team. We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly.
